Client Services Call Center
SOS understands your business model. As your law firm call center, this is what we will do for you:
- Answer your calls with YOUR custom greeting, using the LWP client services model.
- Transfer callers to you exactly how you’d like as though we are right next to you in the office.
- Answer frequently asked questions about your firm, including answers from our comprehensive list of FAQs common with LWP firms.
- Schedule initial contacts into your workshops or initial meetings; conduct workshop follow up as requested; coordinate appointments directly on your calendar.
- Take messages.
- Return calls on your behalf.
- Detailed reporting in Actionstep (if your firm uses the Actionstep Platform) or in our standard form.
Simplified Outsource Solutions offers two service levels to LWP members:
500 minutes per month of client services phone answering.
200 minutes per month of client services phone answering.